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Need help with your $25 lifetime license, payment receipts, or transferring Tscribe to a new Mac? Learn how activation limits work and how to manage your license across up to 3 personal devices.
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License Key Recovery
Enter the email address you used during purchase, and we'll instantly resend your lifetime license key.
Quick Start
Read our step-by-step setup guide to learn how to install the app, manage AI models, and transcribe offline.
Self-Service Support Topics
Browse guides by category to solve common issues without opening a ticket.
App Setup
Resolving initial setup prompts, macOS Gatekeeper security notifications, and folder access permissions. Everything you need to know about setting up Tscribe safely on Apple Silicon and Intel Macs.
AI Models
Understanding how local AI models work, downloading models for offline use, and managing local storage. Discover how to choose between speed-optimized and accuracy-optimized engines for your hardware.
Audio & Media
Solutions for unsupported formats, audio file playback errors, or transcription accuracy questions. Learn how to optimize low-quality background audio for the best possible text output.
Still Need Assistance? Contact Support
Our dedicated support team typically responds within 12–24 hours on business days.